Organisation Details
The Samaritans (Liverpool)

A national charity offering a 24-hour telephone Helpline for people who are suicidal or despairing, enabling them to work out, or come to terms with, their problems. Samaritans offer a safe place for you to talk any time you like, in your own way (through face-to-face counselling, phone support or e-mail), about whatever's troubling you. You don't have to be suicidal.

Tel: 0151 708 8888 (24hrs)


25 Clarence Street, Liverpool, L3 5TN.

Befrienders International

Offering advice, information and contacts for people feeling suicidal and their friends/relatives.

Helpline: 08457 909090

Talk Liverpool

Talk Liverpool is a free NHS Service providing a range of talking therapies for common mental health problems such as anxiety and depression and offering information and guidance from GP practices and other locations across Liverpool.


PSS, which was established in 1919, delivers a wide array of services across the United Kingdom. These services fit into four key areas of work: creating homes, empowering communities, promoting wellbeing and strengthening families.

Tel: 0151 702 5545/5545

PSS Head Office, 18 Seel Street, Liverpool, L1 4BE.

PSS also operates the Umbrella Wellbeing Centre which is based at 111 Mount Pleasant, Liverpool, L3 5TF (phone number 0151 708 0415 and email address: The centre offers support for people living with anxiety, depression and emotional distress (this includes recovery-focused courses and creative approaches for those experiencing these challenges).


A Liverpool-based social enterprise committed to giving people the information that they need about services, activities and help, to allow them to make decisions about their lives, health and care.

Tel: 0300 777 7007


Laridae, 1st Floor, 151 Dale Street, Liverpool, L2 2AH.

Liverpool Family Services Directory

LFSDirectory is an online directory that allows you to search for services available in Liverpool, quickly and simply.

Tel: 0800 085 2022

E-mail: via the website.

Live Well Directory

A directory of local care and support services, information and activities for the Liverpool City Region.

Tel: 0300 77 77 007


Access Sefton

Access Sefton provides help for people with anxiety, depression and other similar difficulties. The service is funded by the NHS and is free to anyone aged 16 and over who lives in Sefton and is registered with a GP. You can self-refer via the website.

Opening hours are Monday and Tuesday (8 am to 8 pm) and Wednesday to Friday (8 am to 5 pm).

Tel: 0191 217 0377


Access Sefton, Unit 5, Stella Nova Apartment, Washington Parade, Bootle, L20 4TQ.


COMPASS was founded in 1978 by the Merseyside Churches Ecumenical Council and offers counselling and training to all adults, regardless of race, culture, gender, age, sexual orientation, religion or disability.

Tel: 0151 237 3993


COMPASS, 151 Dale Street, Liverpool, L2 2AH.

Listening Ear

Based in Halewood, Merseyside since 1992, Listening Ear is a well-established counselling and support organisation that provides therapeutic services for people aged six and upwards.

The organisation specialises in supporting children, young people and adults who have experienced loss (e.g. bereavement, divorce and family break-up) and also helps people experiencing a wide range of other issues.

Tel: 0151 488 6648


St Nicholas Centre, 70 Church Road, Halewood, Merseyside, L26 6LB.

Beacon Counselling Trust

Beacon Counselling Trust is a Liverpool-based counselling service offering free counselling. The service employs fully-qualified therapists with extensive experience in a wide range of personal and work-related problems, and who adhere to strict professional guidelines.

Tel: 0151 226 0696 or 07506 762 949


Beacon Counselling Trust, 263 Townsend Lane, Liverpool, L13 9DG.


Maytree aims to alleviate suffering, and help people in suicidal crisis to re-engage with life and to restore hope. The organisation provides support services which can be adapted to meet the needs of individuals.

Tel: 020 7263 7070


72 Moray Road, Finsbury Park, London, N4 3LG.

Swan Centre

The Swan Centre, based in Sefton, is a place where women can meet in a relaxed and supportive atmosphere. It is an independent, voluntary organisation providing free, confidential counselling as well as a range of complementary therapies at reduced rates.

Tel: 0151 933 3292

Swan Women's Centre, Empire House, 146 Linacre Road, Litherland, Liverpool, L21 8JU.

Big White Wall

Big White Wall is an online support and recovery service for people who are stressed, anxious, low or not coping. It comprises a community of members who offer a safe and anonymous environment within which people can support and help each other to share what is troubling them. Trained professionals provide guidance and are available 24/7.

Tel: 0203 574 4561


Big White Wall, 7th Floor, The Euston Office, Number One Euston Square, London, NW1 2FD.


Rotunda is a Liverpool-based service offering free counselling.

Tel: 0151 207 2176


Rotunda, 109 Great Mersey Street, Kirkdale, Liverpool, L5 2PL.


Footsteps, based in Warrington and St Helens in the North West of England offers a free counselling service to anyone affected by someone else's drug or alcohol use.

Tel: (Warrington) 01925 244524 and (St. Helens) 01744 808212


The Gateway, 89 Sankey Street, Warrington, WA1 1SR.

YMCA, Central Court, North Road, St. Helens, WA10 2TJ.


Liverpool Charity and Voluntary Services (LCVS) work to improve the wellbeing of individuals and communities in Liverpool through supporting and encouraging charitable giving and voluntary action, and by bringing people, organisations and resources together.

The organisation provides support, advice, training, networking and representation for individuals and charitable organisations across the wider city region.

Tel: 0151 227 5177


Liverpool Charity and Voluntary Services, 151 Dale Street, Liverpool, L2 2AH.

Liverpool Community Development Service (LCDS)

LCDS has been commissioned by Liverpool Clinical Commissioning Group (CCG) to improve the mental health outcomes of BME communities within Liverpool.

The organisation aims to tackle health inequalities and improve the mental health and wellbeing of the BME community by improving access to mental health services and improving the experience of service provision by working jointly with key mental health providers, addressing language and other barriers, developing joint working between statutory and community services and developing innovative practice within communities.


Liverpool Community Development Service, Kuumba Imami, Millenium Centre, 4 Princes Road, Liverpool, L8 1TH.

Zero Suicide Alliance

A collaborative of National Health Service Trusts, businesses and individuals who are all committed to suicide prevention.

The alliance aims to improve support for people contemplating suicide by raising awareness of, and promoting, free suicide prevention training which is accessible to all. The aims of this training are to enable people to identify when someone is presenting with suicidal thoughts/ behaviour, to be able to speak out in a supportive manner and to empower them to signpost the individual to the correct services or support.

Email via the website Contact page.


NAPAC (the National Association for People Abused in Childhood) offers support to adult survivors of all types of childhood abuse, including physical, sexual and emotional abuse or neglect.

Tel: 0808 801 0331


NAPAC, CAN Mezzanine, 7-14 Great Dover Street, London, SE1 4YR.


A confidential telephone helpline offering emotional support to any individual on any issue. The Helpline is primarily a preventative service and aims to support people before they reach the point of crisis. It is particularly aimed at those who are socially isolated, vulnerable, at-risk groups and victims of any form of abuse. SupportLine also provides support by email and post.

Tel: 01708 765200


SupportLine, PO Box 2860, Romford, Essex, RM7 1JA.

British Association for Counselling and Psychotherapy (BACP)

The BACP's mission is to enable access to ethical and effective psychological therapy by setting and monitoring of standards; its vision is to work towards an emotionally healthy society.

The BACP website includes a list of counsellors in your area and a Register of Counsellors and Psychotherapists. It also explains different theoretical approaches to counselling.

Tel: 01455 883300


British Association for Counselling and Psychotherapy, BACP House, 15 St. John's Business Park, Lutterworth, Leicestershire, LE17 4HB.


Mind helps people take control of their mental health by providing high-quality information and advice, and campaigning to promote and protect good mental health for everyone.

The national website is at and Mind in Wirral operates the Fountain Project drop-in centre.

A Hearing Voices Network group meets at the Mind offices in Chester. You can find out more about the network at

There is also a bi-polar self help group which meets weekly on Mondays (2-3.30 pm) at the Mind in Chester offices.

Tel: 020 8519 2122


Mind, 15-19 Broadway, Stratford, London, E15 4BQ.

Depression Alliance

Offering information and support to people in the UK who are experiencing depression.

Tel: 0845 123 2320


Depression Alliance, 20 Great Dover Street, London, SE1 4LX.


The leading national mental health membership charity, working to help everyone affected by severe mental illness recover a better quality of life.

Tel: 0845 456 0455


Rethink Head Office, 5th Floor Royal, London House, 22-25 Finsbury Square, London EC2A 1DX.


SANE is a national, out-of-hours, telephone Helpline for anyone coping with mental illness, whether they are sufferers, carers, or concerned relatives or friends.

Tel: 0845 767 8000 (12 pm - 2 am every day)



A small, user-led charity which provides information about self-injury, supports people who hurt themselves, guides them towards new ways of coping and helps them to make appropriate changes in their lives, as and when they are ready.


Victim Support

Victim Support is an independent charity for victims and witnesses of crime in England and Wales. Thousands of specially-trained volunteers deliver the services and, although Victim Support works closely with the police and other parts of the criminal justice system, it is an independent charity. The organisation runs the Witness Service in every court and also runs the national Victim Supportline.

Tel: 0151 261 1969


Victim Support Liverpool North, 99 Queens Road, Everton, Liverpool, Merseyside, L6 2NF.

Tel: 0151 281 1000


Victim Support Liverpool South, Bridge Centre, Heath Road, Allerton, Liverpool, Merseyside, L19 4XR.

Genius Within

The organisation works towards a future where all adults with Specific Learning Difficulties / Neuro-differences will be able to maximise their potential and work to their strengths; and where those with problems at work or in custody receive the diagnosis, coaching and support that they need.

Tel: 01273 890502

E-mail: via the website

The Lewes Stand, Plumpton Racecourse, Plumpton Green, East Sussex, BN7 3AL.

Bipolar UK

Supporting people affected by bipolar.

Tel: 0207 931 6480


Bipolar UK, Victoria Charity Centre, 11 Belgrave Road, London, SW1V 1RB.

Seasonal Affective Disorder Association

The SAD Association is a voluntary organisation and registered charity which informs the public and health professions about Seasonal Affective Disorder, and supports and advises sufferers of the illness.


SAD Association, PO Box 989, Steyning, BN44 3HG


MENCAP works in partnership with people with a learning disability, supporting them to live life as they choose. The organisation's work includes: providing high-quality, flexible services that allow people to live as independently as possible in a place they choose; providing advice through our helplines and websites; and campaigning for the changes that people with a learning disability want.

Tel: 0207 454 0454


Mencap, 123 Golden Lane, ,London EC1Y 0RT.

Behind the Mask Foundation

Free online counselling and peer support. The organisation offers help to people who are struggling with relationships or feeling lonely; confused about identity, gender, beliefs or sexuality; depressed, anxious, living in fear; caring for someone with a mental illness; have been through a traumatic incident and are struggling to get over it; struggling with debt; or who are being bullied/abused physically or mentally.

Tel: 07854 192444


Expect Limited

Expect is a Sefton-based charity that operates a variety of services in the area designed to provide care and support for a range of service users including those with mental health problems and/or learning disabilities.

Tel: 0151 257 6370


The British Association of Anger Management

The BAAM acts as the UK centre of expertise for all aspects of anger and conflict management. The organisation offers support, programmes and training for the general public, children and teenagers, government bodies, corporations, educational sector, personnel / H.R management, trainers, counsellors and anyone dealing with their own or another's anger.

Tel: 0345 1300 286


BAAM, The Studio, 14 Railway Approach, East Grinstead, RH19 1BP.


A national voluntary organisation for people who self harm through, for example, cutting, scratching, burning, bruising, throwing themselves against something that will hurt, taking overdoses of medication, inserting objects into their body or hair pulling. The organisation also supports their friends, families and professionals.


Harmless, PO Box 10136, Nottingham, NG1 9HL.

Raphael Jewish Counselling Service

Raphael is a well-established counselling service whose broad-based services are available to individuals and couples in London and the Home Counties. It offers individual or couple counselling to people experiencing wide range of difficulties.

Tel: 0800 234 6236


Asian Family Counselling Service

London's leading confidential counselling service for individuals, couples and families of Asian communities. It provides a culturally-sensitive marriage counselling service as well as telephone counselling for clients for whom it is not convenient to travel to London.

There is also a Birmingham branch at 1 Hampton Court, George Road, Edgbaston, Birmingham, B15 1PU.

Referrals can be made directly, or by doctors, social workers, solicitors or religious leaders. Come on your own or with your partner, whatever your marital status or your sexual orientation.

AFCS is open Monday - Friday from 9.00am to 5.00pm.

Tel: 020 8571 3933 or 020 8813 9714. The Birmingham number is 0121 454 1130


Karma Nirvana

Karma Nirvana is a national charity which supports all victims of honour-based abuse and forced marriage. It supports women, men and couples.

Tel (Helpline): 0800 5999 247

Tel (office): 0113 218 0114


Respond exists to: lessen the effect of trauma and abuse on people with learning disabilities, their families and supporters through providing psychotherapy for people with learning disabilities; advise and support staff and families; train carers and professionals; educate people with learning disabilities; influence generic services in order to make their services accessible; influence learning disability services to consider the psychological impact of living with learning disabilities; and undertake research and disseminate our findings.

Tel (Helpline): 0808 808 0700


Respond, 3rd Floor, 24-32 Stephenson Way, London, NW1 2HD.

Migrant Workers North West

Migrant Workers North West was set up to lead on the coordination of support to migrant workers throughout the North West of England, and to champion the fair treatment of migrant workers in the workplace.

Tel: 0161 877 6331


Transport House, Merchants Quay, Salford M50 3SG.

The National Autistic Society

The leading UK charity for people with autism (including Asperger syndrome) and their families. It provides information, support and pioneering services, and campaigns for a better world for people with autism.

Tel: 0207 833 2299


393 City Road, London, EC1V 1NG.


AutAngel is a community interest company run by, and for, autistic people. Its aim is to empower autistic people and create opportunities for them to thrive and fulfil their potential.


6 Haywood Court, Reading, Berkshire, RG1 3QF.

Ladders of Life

A Liverpool-based adult ADHD/Aspergers support group, offering help to anyone affected by ADHD or Aspergers and encouraging people to achieve their full potential through education and support. The support group meets every Thursday between 10:30 am and 3 pm.

(Temporary address): The Rotunda College, 107 Great Mersey Street, Liverpool, 5 2PL.

Tel: 0779 858 5656


The Liverpool Asperger Team

A specialist service for people with Asperger syndrome, supporting individuals with the social and communication barriers that they may face in everyday life.

Tel: 0151 737 4800

The Liverpool Asperger Team, Mersey Care NHS Trust Community Hub, Falklands Approach, Liverpool, L11 5BS.


Cheshire Autism Practical Support (ChAPS) is for people with autism and their families, including monthly parents meetings, activities for children, young people and adults, social skills classes for children, positive parenting courses and much more.

Tel: 0344 850 8607


ChAPS, PO Box 155, Frodsham, WA6 1BW.

Dyslexia Association

Raising awareness of the evidence and effects of dyslexia, developing and encouraging services to meet the needs of dyslexic people and shaping services to meet needs.

The British Dyslexia Association, 98 London Road, Reading, RG1 5AU.

Tel (National Helpline): 0845 251 9002


The Women's Organisation

The organisation works with women from diverse communities, delivering a broad range of services that will inspire and enable them to become economically active and personally fulfilled. This includes personal development, education and business support.

Tel: 0151 706 8111


The Women's Organisation, 54 St. James Street, Liverpool, L1 0AB.

WEB Merseyside

WEB Merseyside (Women's Enterprising Breakthrough) supports women, men and children through a variety of issues which affect many people throughout their life.

WEB aims to provide time, space and flexible support to help people regain confidence and self-esteem; opportunities to explore personal choices to support personal growth; and opportunities for skills development to enable people to get more from life.

Tel: 0151 653 3771

E-mail via the website contact page

WEB Merseyside, 176 Corporation Road, Birkenhead, Merseyside, CH41 8JQ.


ComMutual is the charitable arm of Liverpool Mutual Homes. It was formed to make a positive difference to Liverpool communities and to improve lives across Merseyside and the surrounding area, building upon existing social projects for the benefit of the community.

The aim of ComMutual is to improve the quality of life and wellbeing for all customers, especially those who are younger, older and vulnerable.

Tel: 0300 123 5809


ComMutual @ LMH, The Observatory, Old Haymarket, Liverpool, L1 6RA.

The Life Rooms

The Life Rooms (part of the Mersey Care NHS Foundation Trust), is a centre for learning, recovery, health and wellbeing.

The organisation provides information about physical and mental wellbeing, money management, housing and community services. There is a library for health and wellbeing, learning, literature and poetry, a children's area and meeting rooms for people and community groups to use. The centre includes a free IT suite, interview areas for private, confidential support, an open area for art exhibitions or cultural activities and a café.

Liferooms, Evered Avenue, Liverpool, L9 2AF.

Tel: 0151 478 6556


Let's Talk About It (PREVENT)

An initiative designed to provide practical help and guidance to the public in order to stop people becoming terrorists or supporting terrorism.

Tel: 0800 789 321

Creative Support

Creative Support provides person-centred social care services for people with learning disabilities, mental health and other needs. These services include supported living, supported housing, residential care, community and home support, floating support, extra-care and day services.

The organisation works with people who have a wide spectrum of needs, ranging from those who require short-term support to regain their independence to people with complex needs who require intensive support to enjoy a good quality of life.

Tel: 0161 236 0829


Creative Support, 5th Floor, Dale House, 35 Dale Street, Manchester, M1 2HF.

Dignity in Dying

A national organisation which campaigns to legalise assisted dying, within upfront safeguards, for terminally ill, mentally competent adults.

Tel: 0207 479 7730


Dignity in Dying, 181 Oxford Street, London, W1D 2JT.

ASSIST Trauma Care

ASSIST Trauma Care offers evidence-based therapies, provided by qualified and experienced therapists, to help individuals and families, adults and children affected by trauma to recover and move on with their lives.

Tel: 01788 560800

E-mail: via the website

ASSIST Trauma Care, 11, Albert Street, Rugby, CV21 2RX.

Changing Faces

Changing Faces supports people, anywhere in the UK, who have any condition or injury that affects their appearance.

Tel: 0845 4500 275 or 0207 391 9270


Changing Faces, The Squire Centre, 33-37 University Street, London, WC1E 6JN.

Family Lives

Family Lives exists to transform the lives of families, support parents and create happier relationships, happier families and a stronger society. The organisation helps families with any problem or challenge that they face, using trained family support workers, and offers ongoing help via phone, online or in local communities.

Tel: 0808 800 2222

E-mail via the website contact page

Family Lives, 15-17 The Broadway, Hatfield, Hertfordshire, AL9 5HZ.

Freedom from Torture

Freedom from Torture (formerly the Medical Foundation for the Care of Victims of Torture) has been working for more than 30 years to provide direct clinical services to survivors of torture who arrive in the UK, as well as striving to protect and promote their rights.

Tel: 020 7697 7777

E-mail: via the website.

Freedom from Torture, 111 Isledon Road, Islington, London, N7 7JW.

Time to Change

Time to Change is a growing movement of people changing how we all think and act about mental health.

The movement aims to improve public attitudes and behaviour towards people with mental health problems, reduce the amount of discrimination that people with mental health problems report, make it easier for people with mental health problems to challenge stigma and discrimination and create a sustainable campaign that will continue long into the future.

Tel: 020 8215 2356


Time To Change, 15-19 Broadway, London, E15 4BQ.

Charlie Waller Memorial Trust

The Trust was set up in 1997 in memory of Charlie Waller, a young man who took his own life whilst suffering from depression. Shortly after his death, his family founded the Trust in order to educate young people on the importance of mental wellbeing.

The Trust's vision is of a world where people understand, and talk openly about, depression, where young people know how to maintain wellbeing, and where the most appropriate treatment is available to everyone who needs it.

Tel: 01635 869754

E-mail via the website contact page.

First Floor, Rear Office, 32 High Street, Thatcham, Berkshire, RG19 3JD.

The Dyspraxia Foundation

The Foundation answers enquiries and disseminates information about Dyspraxia. It seeks to increase understanding of the condition, especially among health and education professionals.

Tel: 01462 454986


Dyspraxia Foundation, 8 West Alley, Hitchin, Herts., SG5 1EG.

Self injury Support

Self injury Support is a charity which was set up to support women in emotional distress. In particular, it offers help to girls and women who harm themselves (often called self-injury).

Tel: (Helpline) 0808 800 8088


Self injury Support, PO Box 3240, Bristol, BS2 2EF.

Mavar UK

Mavar supports people who have grown up in the ultra-orthodox Jewish community, and who are exploring options to work, study or live beyond the community. Founded on the belief that everyone has the right to choose his or her own path in life, the organisation provides professional, caring and confidential guidance to help each person achieve their goals.

Currently, Mavar offers support to people in London and the South.

Tel: 0208 144 5074


User Voice

User Voice believes that rehabilitation for ex-offenders is possible, and that people with convictions can turn their lives into an active force for good in society. The goal of all its work is rehabilitation, a process which goes deeper than reducing offending.

Tel: 0151 236 6483 (Merseyside office)


User Voice, 20 Newburn Street, Lambeth, London, SE11 5PJ.

First Person Plural

First Person Plural helps people affected by complex dissociative identity disorders (e.g. Dissociative Identity Disorder, Other Specified Dissociative Disorder etc.).

Tel: 01902 820082


First Person Plural, PO Box 2537, Wolverhampton, WV4 4ZL.

Merseyside Network for Change and Merseyside Refugee Support Network

Bespoke advocacy, advice and welfare support for refugees, helping to reduce the stress and anxiety of their integration into life in Liverpool.

Tel: 0151 709 7557

E-mail: 0151-709-7557

1st Floor, St. Anne's Centre, 7 Overbury Street, Liverpool, L7 3HJ.

The Tamir Institute for Psychotherapy

The Tamir Institute for Psychotherapy is based in Tel Aviv and has had considerable success in providing a range of effective psychological treatments. These treatments, provided by qualified psychologists, can help you to deal with the difficulties you are facing, learn about yourself and live a more enjoyable life.

The psychologists at the institute will help you select the treatment which is most appropriate for you. The Institute offers reasonably-priced therapy for individuals, groups, children and couples.

Tel: 00972 800 509 809


The Tamir Institute for Psychotherapy, 157 Yigal Alon Street, Tel Aviv, Israel.